Upselling is the practice of promoting a slightly higher product than what the customer proposed. It means selling something that is of a higher premium than what the customer initially wanted. For most businesses, mastering this tactic can be far more effective than trying to get a new set of customers.
You might discover that many times, customers do not know about the availability of a specific premium item. Often, they require to be furnished with more evidence to help them understand how they will benefit from upgrading a product.
You will need to master this. For example, do you have particular product models that are made of slightly better leather? Is there a specific product that has a unique handmade component? Make sure you let the customer know the difference. Tactfully ask the customer if he would like to upgrade.
While doing this, consider two factors:
Make sure the suggested upgrade is close to the original product.
Factor in the customer’s anticipated price. Accommodate his limitations.